Lungisa "app not available" kubahloli bokuhlola okuvaliwe kwe-Google Play
Kubuyekezwe ngo-Novemba 2026
Abahloli bakho bavula isixhumanisi, kodwa i-Google Play ithi i-app ayitholakali, ayitholakalanga noma ayihambisani nefoni yabo. Usuku ngalunye lapho lokhu kuqhubeka luyisuku lapho iwashi lakho lezinsuku ezingu-14 lingasebenzi. Cishe njalo imbangela iyinkinga eyodwa kwezimbalwa zokusetha, futhi ungazihlola zonke cishe emizuzwini eyishumi. Dlula kulolu hlu ngokulandelana.
Uhlu olusheshayo lokuhlola
- Ingabe ukukhishwa ku-track yokuhlola okuvaliwe kuthi Published, hhayi In review noma Draft?
- Ingabe i-imeyili yomhloli (noma i-Google Group yakho) isenhlwini ku-track efanayo yokuhlola okuvaliwe?
- Ingabe umhloli uvule isixhumanisi se-opt-in wathephela ukuze abe ngumhloli?
- Ingabe umhloli ungene ku-Google Play ngaleyo-Google Account efanayo?
- Ingabe izwe lomhloli likhethiwe kule-app?
- Ingabe ifoni yomhloli ihlangabezana nesiqu esiphansi se-Android nezidingo zedivayisi zakho?
- Ingabe kudlule amahora ambalwa kusukela ekushicilelweni kokuqala?
- Ingabe umhloli futhi ubhalisile ekuhlolweni kwakho kwangaphakathi (internal test)?
1. I-track ayikashicilelwa
I-Google ithi isixhumanisi se-opt-in siboniswa kuphela lapho isimo se-app sithi Published. Uma ukukhishwa kwakho kokuqala kokuhlola okuvaliwe kusabuyekezwa, noma kugcinwe kodwa akukaze kuthunyelwe ukuze kubuyekezwe, abahloli ngeke babone lutho oluwusizo.
Vula i-Publishing overview. Uma kukhona izinguquko ezilindele ukuthunyelwa, zithumele. Uma i-managed publishing ivuliwe, izinguquko ezivunyiwe zilinda uze uchofoze i-Publish. Bheka futhi amakhasi e-Inbox ne-Policy status ukuze uthole ukwenqatshwa.
2. Kushicilelwe imizuzu embalwa edlule
I-Google ithi ngemva kokushicilela kokuqala isixhumanisi sokuhlola singathatha amahora amaningana ukuze sitholakale, futhi izinguquko zakamuva nazo zingathatha amahora amaningana. Uma konke okunye kulungile, linda ingxenye yosuku ngaphambi kokushintsha noma yini. Ukushintsha izilungiselelo kaningi kungaqala ukubuyekezwa okusha futhi kwengeze ukubambezeleka.
3. Umhloli akekho ku-track
Ukumenywa akufani nokuba ku-track. Vula i-Test and release, bese Testing, bese Closed testing, bese Manage track, bese Testers. Qiniseka ukuthi uhlu lwama-imeyili oluneduku lomhloli lumakiwe ku-track le futhi lugciniwe, noma ukuthi ikheli le-Google Group yakho lifakwe ngaphansi kwe-Google Groups.
Uma usebenzisa i-Google Group, umhloli kufanele futhi abe yilungu leqembu ngaphambi kokwenza i-opt-in. I-Google ithi amalungu kuphela eqembu elishiwo angajoyina ukuhlola. Uma usebenzisa i-Tester Exchange, iqembu okufanele uyengeze yitesterexchange-testers@googlegroups.com, futhi thina siyengeza abahloli bethu kulo.
4. I-Google Account engafanele efonini
Lena yimbangela evame kakhulu ngabangane nomndeni. Umhloli ekunikeze i-imeyili yakhe yasemsebenzini, noma ifoni inama-Google Account amabili futhi i-Play Store isebenzisa leyo ngenye.
Cela umhloli avule i-Play Store, athephe isithombe sakhe sephrofayili futhi ahlole ukuthi iyiphi i-akhawunti esebenzayo. Isixhumanisi se-opt-in kufanele sivulwe ngenkathi engene nge-akhawunti esohlwini lwakho, ku-browser profile efanayo. Bese efaka i-app ku-Play Store efonini enaleyo-akhawunti. Uma kunesidingo, engeza nelinye ikheli lakhe ohlwini lwakho.
5. Umhloli akazange enze i-opt-in
Umhloli ngamunye kufanele avule isixhumanisi se-opt-in futhi avume, ngamunye ngamunye. Ukumthumela isixhumanisi se-Play Store kuphela akwanele. Ngemva kokuvuma, i-Google ibonisa isixhumanisi sokulanda i-app ku-Google Play. Abahloli abakwazi ukuthola ukuhlola okuvaliwe ngokusesha ku-Play Store.
6. Izwe noma idivayisi ayisekelwa
Uma izwe lomhloli lingekho ohlwini lwakho lwe-Countries / regions, i-app ngeke itholakale kuye. Engeza izwe; i-Google ithi izinguquko zamazwe zisebenza kuwo wonke ama-track.
"Your device isn't compatible" ngokuvamile kusho ukuthi i-SDK yakho ephansi, izici ezidingekayo (isibonelo ikhamera noma i-CPU architecture ethile) noma ukukhishwa kwamadivayisi kuyayiphikisa leyo foni. Hlola i-Device catalog ku-Play Console. Imidlalo eyakhelwe i-64-bit ARM kuphela, noma enenguqulo ephezulu ephansi ye-Android, ivame ukuhlangana nalokhu.
7. Basekuhlolweni kwakho kwangaphakathi
I-Google ithi abasebenzisi abenza i-opt-in ekuhlolweni kwangaphakathi abafanelekile ekuhlolweni okuvulekile nokuvaliwe. Uma umhloli ejoyine ukuhlola kwakho kwangaphakathi ngaphambilini, kufanele akushiye kuqala (avule isixhumanisi se-opt-in sangaphakathi futhi aphume kuhlelo), bese enza i-opt-in ekuhlolweni okuvaliwe.
8. I-Play Store ibonisa isimo esidala
Uma konke okungenhla kulungile, cela umhloli avale i-Play Store, asule i-cache yayo ku-Android Settings, bese ezama futhi. Ukuvula isixhumanisi se-opt-in ku-Chrome efonini kunokuba kube ku-browser ekhelwe ngaphakathi kwenye i-app nakho kuyasiza.
Vikela izinsuku zakho ezingu-14 ngenkathi ulungisa
Isidingo sibala abahloli abangu-12 abahlala benze i-opt-in izinsuku ezingu-14 ngokuqhubekayo, ngakho abahloli abangakwazi ukungena abasizi. Thola abambalwa abengeziwe (abangu-15 yisiqondiso esihle) ukuze umhloli oyedwa ohlangabezana nenkinga angabambezeli ukuhlola konke. I-Tester Exchange ishintsha abahloli abayekayo, futhi isikrini sayo sokusetha sikutshela ngqo ukuthi yisiphi isinyathelo se-Play Console okufanele usithathe uma abahloli bethu bengakwazi ukufaka i-app yakho.
Imibuzo evame ukubuzwa
Kungani i-Play Store ithi "item not found"?
Ngokuvamile ukukhishwa akukashicilelwa, umhloli ungene nge-Google Account ehlukile, noma akekho ohlwini lwama-imeyili lwe-track noma ku-Google Group.
Abahloli bangayifaka isikhathi esingakanani ngemva kokushicilela?
I-Google ithi isixhumanisi sokuqala sokuhlola singathatha amahora amaningana ukuze sitholakale.
Abahloli abangakwazi ukufaka i-app babalwa ku-12?
Abahloli abenze i-opt-in kuphela ababalwayo. Umuntu ongakaze akwazi ukwenza i-opt-in akusizi ezinsukwini zakho ezingu-14.
Abahloli bangayithola i-app yami ngokusesha ku-Google Play?
Cha. Ukuhlola okuvaliwe akuvelli ekusesheni. Yabelana ngesixhumanisi se-opt-in noma isixhumanisi se-Play Store.
Ingabe kudingeka ngishicilele kabusha ngemva kokungeza abahloli?
Ukungeza ama-imeyili ohlwini noma amalungu ku-Google Group akudingi ukukhishwa okusha. Gcina izinguquko zethebhu ye-Testers bese uzithumela uma i-Publishing overview ikucela.